Customs& Export

International shipping compliance made easy.

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We're here to help you find the perfect pallet solution for your business. Our team of experts is ready to assist you.

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  • Expert guidance on pallet selection
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ISPM 15 Compliance

Heat Treatment

ISPM 15 certified. Kills pests/pathogens. Required for most countries. 2-3 day turnaround.

Certification

Official stamps applied. Full documentation. Country-specific requirements. Compliance guaranteed.

Inspection

Pre-treatment verification. Quality assessment. Documentation review. Final approval.

Export Documentation

Certificates
ISPM 15 certificates
Phytosanitary documents
Origin certificates
Custom declarations
Compliance
Country-specific rules
Regulatory guidance
Updates monitoring
Violation prevention
Support
Customs broker partnerships
Freight forwarder coordination
Documentation assistance
Problem resolution

Country Requirements

Major Markets
Europe: ISPM 15 mandatory
Asia: Heat treatment required
Australia: Strict biosecurity
Canada: Similar to US standards
Mexico: ISPM 15 compliance
South America: Varies by country

Container Loading

Standard Containers

20ft and 40ft optimization. Load planning. Weight distribution. Secure blocking.

High Cube

Extra height containers. Maximize volume. Custom configurations. Special requirements.

Flat Racks

Oversized cargo. Open-top options. Secure tie-downs. Heavy-duty pallets.

Special Materials

Plastic Pallets
No heat treatment needed
Moisture resistant
Easy to clean
Multiple uses
Metal Pallets
No biosecurity concerns
Extremely durable
High load capacity
Reusable
Composite
Best of both worlds
Treatment-free
Weather-resistant
Lightweight

Ocean Freight

Shipping Services
Port-side delivery and pickup
Container stuffing/unstuffing
Bill of lading assistance
Vessel scheduling coordination
Customs clearance support
FCL and LCL shipments

Air Freight

Aircraft Pallets

Certified dimensions. Lightweight aluminum. Netted and secured. Fast turnaround.

Express Shipping

Rapid processing. Priority documentation. LAX coordination. Time-critical support.

Charter Support

Custom configurations. Special handling. Urgent shipments. 24/7 availability.

Compliance Training

Staff Education
Export regulations
Documentation requirements
Common violations
Best practices
Updates
Regulation changes
Country alerts
Newsletter service
Consultation available
Audits
Compliance review
Process assessment
Risk identification
Corrective actions

Frequently Asked Questions

What is ISPM 15 and why is it required?
ISPM 15 is an international standard that mandates heat treatment or fumigation of wood packaging to prevent pest spread for most export destinations.
How long does heat treatment take?
Standard heat treatment and stamping typically take 2-3 days depending on volume and scheduling.
Do you provide documentation with the pallets?
Yes, we supply treatment certificates, stamps on pallets, and supporting paperwork for customs clearance.
Which countries require ISPM 15 compliance?
Most international destinations do, including Europe, Asia, Australia, and Mexico; we verify country-specific rules before shipping.
Can you coordinate with my freight forwarder?
Absolutely—we work directly with freight forwarders and customs brokers to align documents and loading plans.
Do plastic or metal pallets need treatment?
Plastic and metal pallets are typically exempt from heat treatment requirements and can be used without ISPM 15 stamps.
Can you preload or block-and-brace containers?
Yes, we can assist with container stuffing, blocking, and bracing to meet weight distribution and safety guidelines.
Do you offer rush export orders?
We can prioritize urgent export pallets and coordinate rapid treatment and paperwork when schedules require it.
Will my pallets be stamped correctly?
Every treated pallet receives the appropriate ISPM 15 stamp and is double-checked before dispatch.
Can you train my team on compliance basics?
We provide compliance guidance, quick-reference checklists, and can arrange training on documentation and handling.
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